Diana’s CV

👋 Hey there, I write and edit and format stuff to be readable and recyclable.

🔧 Work Experience

March 2021 - July 2024

Migrated content while developing a digital help center using Madcap Flare.
Created and updated user manuals and data dictionaries for procurement and supply chain software.
Managed release notes for 3 product lines, in accordance with the software development lifecycle (SDLC).
Organized demos and webinars monthly, coordinating with teams spanning across 3 continents.
Visualized software architecture flows and formatted LaTeX for IP patent submissions.

May 2019 - May 2020

Unjammed and operated large-scale printers to fulfill orders.
Advised customers about achieving fidelity of their project deliverables.
Set up bleed margins, alignment, or data mail merge using graphic design programs.
Collected packages and validated shipping labels for UPS and FedEx drop-offs.

October 2017 - December 2018

Submitted to grant opportunities pertaining to financial access for the underserved and disabled.
Created assets for proposals and outreach (infographics, organization charts, flyers).
Wrote letters of inquiry (LOIs) and drafted proposal sections.

August 2016 - December 2018

Resolved complaints and inventory shortages with clientele.
Sanitized and disinfected industrial machines to uphold quality, safety and health standards.
Processed, packaged and delivered bulk inventory through temperature-controlled environments.

Short stories published in Dark Drabbles, Slouching Beast, and Sci-fi Lampoon literary magazines (under a pen name).

Wu, Diana. 2018. “Multicultural groups.” Need to Know, Iowa State Daily.
Leeson, Devyn, Diana Wu, and Beverton Rayan. “Ames community comes together for fireworks celebration.” Iowa State Daily, July 3, 2018.

A set of Bash and Powershell scripts to convert Markdown into Shunn Manuscript Format (for submitting massive texts to editors at publishing houses).

Documented database type variables.
Prototyped UI features.
Implemented an auto‑junction feature in the frontend to create a many‑to‑many (M2M) relation.

B.S. Technical Communication — Iowa State University
August 2016 - November 2020